1. Order Processing Time

  • Processing Time: All orders are processed within 2-3 business days from the date of purchase. Orders placed on weekends or holidays will be processed the next business day.
  • Order Confirmation: Once your order is successfully placed, you will receive an order confirmation email. After your order is shipped, you will receive a tracking number to monitor its progress.

2. Shipping Rates and Delivery Times

  • Domestic Shipping: We offer domestic shipping within the United States. Shipping costs vary based on the size and weight of your order, as well as your delivery address. Shipping rates will be calculated at checkout, and you will have the option to choose from different shipping methods.
    • Standard Shipping: Typically delivered within 5-7 business days (excluding holidays).
    • Expedited Shipping: Typically delivered within 2-3 business days.
    • Free Shipping: We offer free standard shipping on orders over $[Insert Amount] within the United States.
  • International Shipping: We offer international shipping to select countries. Shipping costs for international orders will be calculated at checkout, and the delivery time may vary depending on your location. Please note that customs duties or import taxes may apply upon delivery, which are the responsibility of the customer.

3. Shipping Carriers

We partner with trusted shipping carriers, including USPS, UPS, and FedEx, to ensure timely and reliable delivery of your order.

4. Shipping Restrictions

  • P.O. Box Deliveries: We do not ship to P.O. Boxes. Please provide a physical address for delivery.
  • Military Addresses: We ship to APO/FPO addresses for U.S. military personnel.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your shipment via the carrier’s website.

6. Address Accuracy

Please ensure that the shipping address provided is accurate and complete. ArtisanSole LLC is not responsible for delays or issues caused by incorrect or incomplete shipping addresses. If you need to update your address after placing an order, please contact us as soon as possible at smith@artisansole.store or +1 252-616-5107.

7. Shipping Delays

While we do our best to ensure your order arrives on time, shipping carriers may experience delays due to unforeseen circumstances, such as weather conditions, holidays, or logistical issues. If there are significant delays with your order, we will keep you informed and work with the carrier to resolve any issues.

8. Lost or Damaged Shipments

  • Lost Packages: If your package has been marked as delivered but you have not received it, please check with neighbors, building management, or your local postal carrier. If you still cannot locate your package, contact us at smith@artisansole.store within 7 days of the reported delivery date. We will investigate the issue and help resolve it.
  • Damaged Packages: If your order arrives damaged, please contact us immediately with photos of the damage and the packaging. We will work with you to process a replacement or refund for any damaged items.

9. Returns and Exchanges

For information on returning or exchanging items, please refer to our Refund and Returns Policy.

10. Contact Us

If you have any questions or need further assistance with your shipping or delivery, please don’t hesitate to reach out to our customer service team:

ArtisanSole LLC
Email: smith@artisansole.store
Phone: +1 252-616-5107
Address: 435 E Bijou St, Colorado Springs, CO 80903