At ArtisanSole LLC, we believe that great products are backed by even better service. Our dedicated team is here to ensure that you have the best shopping experience possible. This policy outlines how our team operates and the service standards we uphold to ensure your satisfaction.

1. Our Team

ArtisanSole LLC is powered by a passionate, skilled team committed to providing exceptional customer service and creating high-quality shoes that combine style and comfort. Whether you’re purchasing from our online store, seeking a custom pair of shoes, or reaching out for assistance, our team is here to help.

  • Customer Support: Our customer service team is available to answer your questions, assist with product recommendations, and resolve any issues with your orders. We are committed to ensuring that every customer is happy with their shopping experience.
  • Craftsmanship: Our design and production team is made up of experienced artisans who specialize in creating handcrafted shoes. Every pair is crafted with care, attention to detail, and the highest standards of quality to ensure long-lasting comfort and style.

2. Our Service Promise

At ArtisanSole LLC, we strive to provide not only high-quality shoes but also an exceptional level of service. Here’s what you can expect from our team:

  • Personalized Assistance: Whether you need help choosing the right pair of shoes, have sizing questions, or are looking for advice on custom designs, our team is ready to offer personalized assistance. You can reach us via email at smith@artisansole.store or by phone at +1 252-616-5107.
  • Timely Communication: We value your time and aim to respond to all inquiries within 24-48 hours. Our goal is to keep you informed every step of the way, from order confirmation to shipping updates.
  • Reliable Order Fulfillment: We are dedicated to processing and shipping your orders quickly and accurately. Most orders are shipped within 2-3 business days, and you will receive tracking information to follow your package until it reaches your doorstep.
  • Quality Guarantee: Our shoes are crafted with the utmost care, using premium materials to ensure durability and comfort. If you encounter any issues with your purchase, our customer service team will work with you to resolve the problem, whether it’s through a return, exchange, or refund.

3. Custom and Special Requests

  • Custom Designs: We understand that many of our customers want a unique, personalized pair of shoes. Our design team works closely with you to bring your custom shoe ideas to life. If you’d like to create a one-of-a-kind pair, simply contact us at smith@artisansole.store, and we’ll guide you through the design process.
  • Sizing Help: If you’re uncertain about sizing, our team is available to provide guidance. We offer a sizing guide on our website, and if you have any questions, don’t hesitate to contact us. We’re happy to help ensure you get the perfect fit.

4. Commitment to Customer Satisfaction

Our goal is to provide the best shopping experience, from browsing our website to receiving your order. If for any reason you are not completely satisfied with your purchase, we offer a 30-day return policy. Please refer to our Refund and Returns Policy for more details on how to process a return or exchange.

5. Service Hours

Our customer service team is available during the following hours:

  • Monday – Friday: 9:00 AM to 6:00 PM (MST)
  • Saturday: 10:00 AM to 4:00 PM (MST)
  • Sunday: Closed

If you contact us outside of these hours, we will do our best to respond as quickly as possible on the next business day.

6. Feedback and Improvement

We always welcome your feedback! If you have suggestions for how we can improve our products or services, please let us know. Your input helps us better serve you and other customers in the future. Feel free to reach out via email or phone with any comments or concerns.

7. Contact Us

For any inquiries or assistance, please don’t hesitate to contact us. We’re here to help!

ArtisanSole LLC
Email: smith@artisansole.store
Phone: +1 252-616-5107
Address: 435 E Bijou St, Colorado Springs, CO 80903