Welcome to the ArtisanSole FAQs! Below, you’ll find answers to some of the most commonly asked questions about our products and services. If you don’t find what you’re looking for, feel free to reach out to us at smith@artisansole.store or call us at +1 252-616-5107.

1. What types of shoes do you sell?

At ArtisanSole, we specialize in high-quality, handcrafted shoes designed for both style and comfort. Our collection includes men’s and women’s shoes, including casual sneakers, boots, dress shoes, sandals, and more. Each pair is carefully crafted to ensure durability and style.

2. Do you offer custom shoe designs?

Yes! We offer custom design services for those looking for a unique pair of shoes. Please visit our “Custom Shoes” page or contact us at smith@artisansole.store to discuss your design preferences, materials, and size requirements. We’ll work with you to create a shoe that’s truly one-of-a-kind.

3. How can I find my shoe size?

We provide a detailed size guide on each product page to help you choose the correct size. If you’re unsure about your size, please refer to our size chart or contact us, and we’ll be happy to assist you in finding the best fit.

4. How do I place an order?

To place an order, simply browse our collection on our website, select the items you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout, fill in your shipping and payment details, and complete your order. After placing your order, you will receive an email confirmation with your order details.

5. Can I change or cancel my order?

If you need to make any changes or cancel your order, please contact us as soon as possible at smith@artisansole.store. Orders are processed quickly, so we may not be able to accommodate changes or cancellations once your order is in progress.

6. What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure online payment methods.

7. How much does shipping cost?

Shipping costs vary depending on the destination and size of your order. You can view the exact shipping costs during checkout before you finalize your purchase. We also offer free shipping on orders over a certain amount (details available on our Shipping Policy page).

8. How long will it take to receive my order?

Orders are typically processed and shipped within 2-3 business days. Delivery time depends on your location, but domestic orders usually arrive within 5-7 business days. International orders may take longer, depending on customs and the postal service.

9. Do you ship internationally?

Yes, we do offer international shipping to many countries. Shipping costs and delivery times will vary depending on the destination. For more information on international orders, please contact us at smith@artisansole.store.

10. What is your return policy?

We want you to be happy with your purchase! If you’re not satisfied with your shoes, you can return them within 30 days of receipt for a full refund or exchange, provided they are in new, unused condition. Please visit our Returns & Exchanges page for more details on how to return your order.

11. How do I care for my ArtisanSole shoes?

To keep your shoes looking their best, we recommend following the care instructions provided with each pair. In general, we suggest cleaning them with a soft cloth and using appropriate leather or fabric cleaners. Avoid prolonged exposure to water and extreme conditions. You can also check our Shoe Care page for specific tips based on the materials used.

12. Do you offer gift cards?

Yes! We offer gift cards that are perfect for any occasion. You can purchase a gift card directly from our website. Gift cards can be redeemed for any product in our store.

13. How do I contact customer service?

If you have any questions or need assistance, feel free to reach out to our customer service team: